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SUPPORT
We’re here to help every step of the way. Please take advantage of the helpful links on this page. If you still have a question or would like more information on how to get started, please don't hesitate to give us a call or send us a message.
FAQ
What is hydrographics?
Hydrographics (also known as water transfer printing, immersion printing, camo dipping, hydro imaging and cubic printing) is a surface refinishing process where elaborate graphics like wood grain, carbon fiber, camouflage, geometrical designs, etc... are applied to a 3-D product surface. The Water Transfer Printing process is extensively used to decorate items that range from entire all-terrain vehicles and car dashboards to small items like bike helmets or other automotive trim. Films can be applied to all types of substrates including plastic, fiberglass, wood, ceramics, and metal. For the most part, if the item can be dipped in water, the hydro-graphic process can be used. The process utilizes a water-soluble film that contains the printed patterns. The film dissolves in the water and leaves the ink on the surface. In the typical process, the item to be printed is first coated with a primer or an adhesion promoter. After this dries, a base-coat paint is applied which controls the hue of the pattern. So, for instance, wood grain prints often utilize a brown base-coat and many camouflage patterns use a neutral base. After the base-coat is applied, the item is ready for decorating. The film is activated. The item is then dipped into the water and the ink wraps around it. It is then washed and painted with a clear topcoat.
Is the hydrographics process durable?
We like to let our product speak for itself. Some of our largest clientele are automobile and boat manufacturers who demand highest standards of quality and durability. Many parts we manufacture spend the majority of their lives in direct exposure, such as boat instrument panels. The clear coat we use is automotive grade, designed to withstand nature and time.
Is the water transfer printing process scratch resistant?
We use a high grade automotive clear acrylic top coat on every product that leaves our shop. We then wetsand and polish your product so the final product will be nearly the same type of finish as your vehicle. You can always choose what type of clear coat you want on your project from matte to high gloss and even candy clears. If you do get a small scratch, it can usually be buffed out similar to the way a scratch is buffed out of a car or truck.
Does applying hydrographics void the warranty on my item?
Because we completely disassemble items in order to properly prep, paint, dip & clear, the original manufacturer's warranty will be void.
I dropped/struck/or otherwise damaged my product in such a way that the paint has become chipped or scratched, will Wet.Graphics repaint it for me?
We are not responsible for accidental damage. We will be happy to assist you in getting your product looking like new but any fees associated with purchasing new parts & refinishing will be your responsibility.
Do I need to back up my music/movies/photos/data when I send my product to Wet Graphics for repair?
We highly recommend that you back up any important data before sending your unit in for repairs. In events requiring parts replacement for personal handheld devices, data may be erased when the product is restored. Wet Graphics is not responsible for any data lost during the repair process.
F.A.Q.
Does Wet Graphics ship internationally?
If you can ship it to us, we will find a way to ship it back to you. We have relationships with several international couriers & we are confident that your package will arrive safely at your desired destination. Although we'd love to be able to handle every international order, we do have to follow all international shipping laws and certain products/items are not legally able to be shipped outside of the USA. If you are uncertain, please call us at 702.708.2383 and we will be happy to assist you.
Will Wet.Graphics ship to an alternate shipping address?
You are welcome to request us to ship your product to an alternate address, but the address must be on file with the bank that issued your credit card. This way it will pass our fraud prevention system during credit/debit card authorization. Many card issuing banks allow an alternate shipping address to be on file or added to a "Notes" or "Comments" section. If the bank that issued your card does not add an alternate shipping address on file, your transaction may be declined due to the shipping address not matching the records of the bank who issued your card.
Will I have to pay duties or taxes on my shipment?
All international orders are subject to the duties and taxes of their country. Duties and taxes are calculated and charged when the product enters your country and are not included in any pricing information from Wet Graphics. All orders within the state of Nevada are subject to the standard state sales tax.
Will my shipment require a signature upon delivery?
Yes, Wet Graphics requires a direct signature on all shipments for your protection and to satisfy merchant requirements.
What is the recommended method for shipping my item to Wet Graphics for Hydrographic Customization?
We will accept shipments from FedEx, UPS, USPS, TNT,EMS Global or any other major carrier that ships to Las Vegas, NV. Please do not ship any packages to us without prior contact with a Wet.Graphics representative. We take your order very seriously and we keep all of our shipments very organized by order #. Once you have your order #, please note it on the box and/or shipping label to assure timely processing of your order. We are not responsible for any damages caused by the shipping process so be careful to properly & securely pack your item(s).
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